IFB Gaming Learn My Way
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IFB Digital Inclusion Toolkit

Step-by-step learning journey for beginners

0 of 8 modules completed 0%

📘 How to use this toolkit

Click any module to open it. Read through the content, complete the practice task, then tick Mark as complete to track your progress. Use the 🔊 Listen button to hear the content read aloud.

About this toolkit

This toolkit is designed for use in one-to-one or small group sessions with complete beginners. Each module takes approximately 10–15 minutes to work through together.

Suggested session structure

Key principles

Estimated session times per module

1. Getting Started10–15 min · Good first session
2. Using Devices15–20 min · Hands-on practice
3. Apps & Communication15–20 min · Try WhatsApp together
4. Staying Connected10–15 min · Often emotional
5. Staying Safe Online20–25 min · Most important
6. Everyday Life Online15–20 min · Very practical
7. Building Confidence10–15 min · Reflective
8. Complete Journey10 min · Certificate + celebration

Need support?

Contact IFB Gaming at info@ifbgaming.com

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1. Getting Started Online
What the internet is and how to begin
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What the internet is forThe internet connects billions of people, services, and opportunities.

What is the internet?

The internet is a giant network that connects computers, phones, and tablets all over the world. When you go online, you can look up information, talk to people, watch videos, pay bills, book appointments, and much more.

You do not need to know everything to get started. This toolkit will guide you, one small step at a time.

What can the internet help you do?

  • Find information — health advice, local services, news
  • Stay in touch with family and friends
  • Access government services like Universal Credit or the NHS
  • Learn new things at your own pace
  • Shop, pay bills, and manage your money safely
Remember: Everyone starts as a beginner. There is no such thing as a stupid question.

What is a web browser?

A web browser is the app that opens when you want to visit a website. Tap or click its icon to open it — that is the door to the internet.
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Practice task

Ask someone to show you how to open a web browser on your device. Once it is open, you have taken your first step. Well done.

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Continue learning on Learn My Way
Using the Internet →

Free, short modules on getting started online.

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2. Using Devices
Phones, tablets, and computers explained
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Your device is the toolThis module explains how each device works and the key words you need to know.

What is a device?

A device is anything you use to go online — a smartphone, a tablet, or a computer.

Key words to know

TapGently press the screen once with your finger
SwipeSlide your finger across the screen
ScrollMove up and down a page by sliding your finger
PinchUse two fingers to zoom in or out
Press & holdTouch the screen and keep your finger there
ClickPress a button with the mouse pointer

Smartphones and tablets

These have touchscreens — you control them with your fingers.
Top tip: If you make a mistake, do not panic. Nothing you do by accident will break the device.

Computers and laptops

These use a mouse or trackpad to move a pointer around the screen.
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Practice task

Find the volume buttons on your device. Turn the volume up, then down. Try scrolling up and down this page.

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Continue learning on Learn My Way
Using a Smartphone or Tablet →

Step-by-step guides for getting confident with your device.

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3. Apps & Communication
Using apps to stay in touch and get things done
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Apps do one thing wellFrom messaging to maps to health — this module introduces the most useful apps.

What is an app?

An app is a programme you use on your device to do a specific thing. A calculator is an app. So is a map or a camera.

Useful free apps

  • WhatsApp — free messages and calls anywhere in the world
  • Gmail or Outlook — send and receive emails
  • Google Maps — find your way around and get directions
  • NHS App — book GP appointments, order prescriptions
  • YouTube — watch videos on almost any topic

How to get an app

Go to the App Store (Apple) or Google Play Store (Android). Search and press Install. Most apps are free.
Tip: Only download apps from the official App Store or Play Store.
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Practice task

Find the messages or email app on your device. Just finding it and opening it is the first step.

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Email and Communication →
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4. Staying Connected
Video calls, messaging, and free data
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Connection is at the heart of digital lifeStaying connected online makes life richer and easier.

Free ways to stay in touch

  • Video calls — WhatsApp, FaceTime, Zoom, Google Meet — all free
  • Messages — WhatsApp or iMessage, free over Wi-Fi
  • Email — Gmail and Outlook are free
  • Social media — Facebook, community groups, local news

What is Wi-Fi?

Wi-Fi is a wireless internet connection. When connected to Wi-Fi, using the internet does not use your mobile data — so it is free.
No Wi-Fi or data at home? IFB Gaming partners with the National Databank for free SIM cards. Visit ifbgaming.com
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Practice task

Ask a family member or friend if they use WhatsApp. Try sending them a message on it.

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Video Calling →
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5. Staying Safe Online
Passwords, scams, and protecting yourself
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The internet is mostly safe — if you know a few simple rulesThis is one of the most important modules. Take your time.

Passwords

  • Never share your password with anyone
  • Use a hard-to-guess password — mix of letters, numbers, symbols
  • Use different passwords for different accounts
  • Use the Forgot password? link to reset safely
Important: No legitimate organisation will ever ask for your password. Ever.

Spotting scams

Watch out for:
  • Messages asking for bank details or passwords
  • Messages saying you won a prize you did not enter
  • Calls from "your bank" or "HMRC" asking you to transfer money
  • Links asking you to "verify your account" urgently
If something feels wrong, stop. It is always safe to hang up or close the message.

Protecting your device

  • Keep your device updated
  • Only download apps from the official stores
  • Lock your device with a PIN or fingerprint

If something goes wrong

  • Do not panic — most problems can be fixed
  • Report to Action Fraud or call 0300 123 2040
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Practice task

Check that your device has a screen lock PIN or fingerprint set up.

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Continue learning on Learn My Way
Staying Safe Online →
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6. Everyday Life Online
Health, money, shopping, and local services
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The internet can make daily life simpler and more convenientFrom booking a GP to paying a bill.

Health

  • Book a GP appointment through the NHS App
  • Order repeat prescriptions online
  • Find health information at nhs.uk

Money and benefits

  • Manage Universal Credit at gov.uk
  • Use your bank's app to check your balance and pay bills
  • Find emergency help through Turn2Us

Learning and work

  • Search for jobs on Indeed or Reed
  • Take free courses through Learn My Way or FutureLearn

Local services in Southwark

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Practice task

Visit nhs.uk and search for your GP surgery.

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Everyday Life Skills →
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7. Building Confidence
How to keep going and keep growing
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Confidence comes from doing — not from knowing"I am worried I will break something." You will not.

How to build your confidence

  • Start small. Pick one thing and do just that. Then try the next.
  • Repeat until it feels normal. The fifth time will feel easy.
  • Ask for help and keep asking. The best digital learners ask the most questions.
  • Celebrate small wins. Sent your first WhatsApp? That is a real achievement.

What if I make a mistake?

Almost every mistake online can be undone or fixed.
Remember: You belong online. The internet belongs to everyone — including you.
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Practice task

Think of one digital thing you have done for the first time since starting this toolkit. That is your progress.

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Continue learning on Learn My Way
Building Confidence →
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8. Complete Learning Journey & Impact
Your next steps and your certificate
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You have come a long wayTake a moment to recognise what you have achieved.

What you have learned

  • Level 1 — Foundations: Internet, devices, basic functions
  • Level 2 — Communication and apps: Stay in touch, access services
  • Level 3 — Everyday digital life: Health, money, local services
  • Level 4 — Confidence and independence: Keep building and help others

Your next steps

You are now ready to go from devices to impact.
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Final task

Enter your name below and print your completion certificate. You have earned it.

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Explore all Learn My Way courses →
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Certificate of Completion
IFB Gaming Digital Inclusion Toolkit for Beginners

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