Digital Inclusion Toolkits in London: A Comparative Overview
London has a strong and evolving digital inclusion ecosystem, supported by councils, charities, and national organisations. A range of toolkits exist to guide strategy, support delivery, and evaluate outcomes.
However, as delivery increasingly happens through networks of community organisations and volunteers, a key question emerges:
How do we understand and improve impact across these networks in real time?
The table below provides a comparative overview of widely used digital inclusion toolkits across London, highlighting their purpose, strengths, and limitations.
| Toolkit / Resource | Organisation | Primary Purpose | Target Users | Measurement Approach | Strengths | Limitations | Ecosystem Role |
|---|---|---|---|---|---|---|---|
| Digital Inclusion Toolkit | National (Council-led resource) | Guidance for designing and delivering programmes | Local authorities, VCS organisations | Retrospective / periodic | Comprehensive, structured, widely recognised | Not embedded in delivery, no real-time insight | Strategic backbone |
| Mapping Digital Exclusion Toolkit | London Office of Technology & Innovation (LOTI) | Data-driven mapping of exclusion and user personas | Policy teams, borough leads | Pre-delivery / analytical | Strong local insight, London-specific | Not designed for frontline delivery or live tracking | Insight & planning layer |
| Digital Inclusion Evaluation Toolkit | UK Government | Standardised evaluation of programme outcomes | Public sector, charities | Post-delivery evaluation | Robust methodology, consistent reporting | Complex, not suitable for real-time use | Evaluation standard |
| NHS Digital Inclusion Toolkit | NHS South West London | Embedding inclusion into healthcare services | NHS, councils, partners | Strategic + reporting | Sector-specific, system alignment | Limited beyond healthcare context | Sector-specific framework |
| Digital Champion Toolkit | Digital Unite | Training and support for Digital Champions | Volunteers, organisations | Light reporting | Strong volunteer model, scalable | Limited measurement capability | Delivery enabler |
| IFB Live Measurement Toolkit + Stage Index | IFB Gaming | Real-time impact measurement and ecosystem coordination | VSEs, councils, volunteers, students | Real-time (during delivery) | Live insight, frontline-focused, supports decision-making during sessions, connects organisations via Stage Index | Early-stage (beta), requires adoption | Real-time insight layer (emerging) |
Key Insights
- Most existing toolkits focus on strategy, planning, or post-delivery evaluation
- There is strong infrastructure for delivery through community networks and volunteers
- However, there is limited capability for real-time insight during delivery
This creates a system gap between delivery and understanding.
Where IFB Fits
The IFB Live Measurement Toolkit is designed to address this gap by acting as a:
Real-time insight layer across digital inclusion ecosystems
It enables organisations to move:
- From reporting impact → to improving it as it happens
- From disconnected delivery → to coordinated systems
- From static data → to live, actionable insight
Work With Us
IFB Gaming is currently working with organisations and councils to pilot and scale this approach.
If you are interested in bringing real-time insight into your digital inclusion work, we would welcome a conversation.
Get in Touch