2026
Who Built Gaming?
Learning resourcesComing soon
- Challenge
- Few young people know the Black pioneers who shaped video games, or see themselves as future creators.
- Our role
- Created a free interactive game and printable lesson pack for Black History Month, built to WCAG 2.2 AA with read-aloud and keyboard controls.
- Outcome
- Launching for classrooms, youth clubs and families. Coming soon.
2026
The Gaming Guide: a free guide for parents and guardians
Learning resourcesLiveLaunched August 2026, announced through Community Southwark
- Challenge
- Gaming is now a social platform, a storefront and a place where children make friends, but most parenting advice hasn’t caught up, and families of disabled children are often left out entirely.
- Our role
- Wrote and built a free interactive guide covering age ratings (including the 2026 PEGI reform), layered safety settings across PlayStation, Xbox, Switch and Minecraft, accessible gaming, emotional regulation and keeping conversations open. It installs as an app on any phone or tablet and comes as a 16-page illustrated ebook.
- Outcome
- Free for families, schools and community hubs across London and the UK.
Open The Gaming Guide | Read the launch on Community Southwark
2026
From Devices to Impact: a free digital inclusion toolkit
Learning resourcesLiveStudent, Community and Organisation Edition
- Challenge
- Giving someone a device or a SIM card is only the start. People and organisations need practical guidance to turn access into real benefits, from staying safe online to finding work.
- Our role
- Built a free, interactive toolkit for individuals, students, volunteers and organisations, organised around a cycle of access, skills, confidence and participation, not just device distribution. It includes real stories from our work, meets WCAG 2.2 AA, and is openly licensed (CC BY-NC-SA 4.0).
- Outcome
- Tested first in Southwark and Lambeth, the toolkit is now open to organisations across London. 20 people and organisations have registered so far.
Open the toolkit (free account)
2024–26
Joseph: from a first video call to digital confidence
Connectivity and devicesResident storyDelivery partner: Community TechAid
- Challenge
- Joseph had grandchildren in Africa he had never met. He had no data and had never made a video call.
- Our role
- In 2024 we gave him a free SIM card and helped him learn to video call. When he came back in 2026, we supported him with a laptop.
- Outcome
- Joseph now talks to his grandchildren regularly, and he is confident using technology for much more than video calls.
2026
DataWaypoint free SIM programme
Connectivity and devicesOngoingPartner: Good Things Foundation’s National Databank
- Challenge
- People without affordable data are cut off from jobs, health services and family.
- Our role
- Distribute free SIM cards with data, calls and texts through trusted local partner sites we call DataWaypoints, and directly on estates including the Brandon Estate.
- Outcome
- 200 SIM cards distributed in 2026 through our DataWaypoints and directly in the community.
Become a DataWaypoint
2026
Devices for residents, with Community TechAid
Connectivity and devices2026 allocation completeFull case study coming soonPartner: Community TechAid
- Challenge
- Many residents have no working device at home, which shuts them out of job searches, services and contact with family.
- Our role
- Referred residents for refurbished devices through Community TechAid, using our full allocation of 10 devices for the year, and helped them get set up. Once the allocation was used, we referred people to their nearest device hub.
- Outcome
- 10 people supported in 2026: 8 with laptops and 2 with smartphones.
2026
AI Policy Confidence workshop, with Good Things Foundation
Training and workshopsCompletedDelivery partner for Good Things Foundation. Westminster Archives, London
- Challenge
- Staff in small organisations are already using AI tools, but few of those organisations have a policy for using them safely and fairly, and many leaders don’t know where to start.
- Our role
- As a delivery partner for Good Things Foundation, we designed and led an AI Policy Confidence workshop for leaders from its National Digital Inclusion Network on 24 June 2026.
- Outcome
- 20+ sector leaders left with a practical starting point for their own organisation’s AI policy. The workshop is now part of our training offer.
Ask about booking the AI Policy Confidence workshop
2024–25
Winter Data Care: SIM cards and laptops for the coldest months
Connectivity and devicesCompletedPartners: Good Things Foundation and Community TechAid. Southwark and Lambeth
- Challenge
- Being offline in winter can mean missing support services, jobs, healthcare and contact with family. Refugees and asylum seekers in Southwark were among those hit hardest.
- Our role
- Worked with Community TechAid, tenants’ and residents’ associations and local charities to give out SIM cards and laptops, with delivery or collection from local DataWaypoints across Southwark and Lambeth. Some recipients could also collect smartphones at Rotherhithe Community Centre.
- Outcome
- 21 laptops delivered to our Empowering Futures programme. 88% of the people supported were new arrivals with no recourse to public funds. The work showed that devices matter as much as data, and that winter help needs to become year-round support.
Next round starts November 2026. Help us reach more people this winter.
Read the story on the GLA’s Community Insights Hub | Support Winter Data Care 2026
2024–25
A community voice in City Hall: three stories in the GLA’s Community Insights Hub
Civic participationPublishedGreater London Authority, Community Insights Hub story library
- Challenge
- Evidence from community organisations rarely reaches the people shaping digital inclusion policy, even though they see the barriers first.
- Our role
- Contributed three stories to City Hall’s Community Insights Hub, sharing what we have learned on the ground and setting out clear asks: expand free connectivity through community organisations, build gaming-based digital skills into adult education and youth work, and design public services for everyone from the start.
- Outcome
- Published by the Greater London Authority as evidence for London’s approach to digital inclusion, alongside our case studies on NHS digital access and Winter Data Care.
Read “Bridging the Digital Divide: A call for inclusive London action”
2024–25
Inclusive NHS digital access, with NHS Digital’s User Research team
Digital healthcareCompletedPartner: NHS Digital (now part of NHS England), through the National Digital Inclusion Network
- Challenge
- Language barriers, digital exclusion and poverty kept the NHS App and website out of reach for some of London’s most vulnerable communities.
- Our role
- Invited people from underserved communities to test NHS digital services and give feedback on usability, language and cultural relatability, including their experiences of coronavirus testing. Sessions ran virtually on Microsoft Teams.
- Outcome
- Insights fed into improvements such as multilingual support, clearer navigation and better accessibility, and built trust in digital healthcare among the communities taking part.
Read our story on the GLA’s Community Insights Hub
2023
Get Online Week on the Brandon Estate
Connectivity and devicesCompleted, October 2023Partner: BREAKTHEBARRIER CIC
- Challenge
- Residents of the Brandon Estate, near Kennington Park, needed hands-on help to get online during the cost-of-living crisis.
- Our role
- With BREAKTHEBARRIER CIC, ran a week of sessions for different abilities: setting up first email accounts, comparing prices online, and introductory HTML and CSS workshops.
- Outcome
- Residents sent their first emails and could contact the council directly. Local NHS staff and police also joined in.
“I sent my first email on Tuesday.”Mandy, Brandon Estate TRA board member, speaking to Community Southwark
Read the case study on Community Southwark
