IFB Gaming


Unlocking Convenient NHS Healthcare Access for Older and Elderly People

Are you or a loved one finding it challenging to book NHS appointments online? Don’t worry; you’re not alone. Many seniors face the same hurdle in today’s digital age. But here’s the good news: Technology can be your ally, and we’re here to help!

Currently, you may experience one of the following:

  1. Appointments have moved to Swiftqueue
  2. There seem to be backlogs
  3. There may be a latency issue, especially in SMS and bookings
  4. There are queues

We will get there. But You, or IFB, or the NHS, cannot do it alone. At IFB Gaming, we understand that navigating the digital landscape can be overwhelming, especially when it comes to essential healthcare appointments such as blood tests. That’s why we’re dedicated to providing tailored support for seniors in Southwark.

Bridging the Digital Gap

Our mission is simple, to empower seniors to take control of their healthcare by mastering the online appointment booking process. Here’s what we offer:

  1. Personalised Assistance: Our friendly team of tech-savvy volunteers is here to guide you every step of the way. We’ll patiently walk you through the process, ensuring you feel confident and comfortable using online platforms.
  2. One-on-One Training: We believe in learning at your pace. Through personalised one-on-one training sessions, we’ll teach you how to use your computer, tablet, or smartphone to access NHS services.
  3. Booking Support: Need help scheduling that important doctor’s appointment or arranging a prescription refill? We’ve got you covered. We’ll assist you in booking NHS appointments online, so you can receive the care you deserve.
  4. Tech Tips and Tricks: Discover handy tips and tricks to make using technology a breeze. From setting up email accounts to securely managing your healthcare records, we’ll ensure you’re well-equipped.
  5. Confidence Building: Our aim is not just to help you book appointments but to boost your overall digital confidence. We’ll make sure you feel comfortable navigating the online world independently.

Why Choose Us?

  • Human-Centered Care: We prioritise your needs and tailor our support to match your requirements.
  • Empowering Independence: Our goal is to empower you to take control of your healthcare journey.
  • Experienced Team: Our compassionate volunteers are well-versed in assisting seniors with digital literacy.

Join us at IFB Gaming and embark on a journey towards hassle-free healthcare access. With our support, you’ll gain the skills and confidence needed to book NHS appointments online, ensuring you receive timely and efficient medical care.

Don’t let technology stand in the way of your health and well-being. Contact us today to get started on your digital healthcare journey. Together, we’ll unlock a world of convenience and peace of mind for your healthcare needs.

NHS: Test & Trace with community groups

NHS Digital worked closely with Black and Asian community organisations through the UK Online Centres Network to recruit participants aged between 18-76 for the study.

The organisations involved are:

  1. IFB Gaming – Founded by John Adewole @ifbjohn
  2. Learn For Life – Founded by Hayley Nelson BEM @hayleylfl
  3. Smartlyte

During the research, we explored people’s attitudes, beliefs and experiences around coronavirus testing, the pandemic as a whole and how this affected day-to-day living. We explored the concept of taking part in regular coronavirus testing, even without having symptoms and the barriers that people face when trying to access these services. Finally, we looked at the NHS website and some new content about testing, to see how easy or difficult this information was to digest and understand.

The Usability Tests were conducted virtually via Microsoft Teams with a focus on Black, Asian, and other Minority groups in West Midlands, London & South East and Sheffield.

It was a really useful experience to be able to contribute to such vital research which will have a positive impact on communities around the UK

Hayley Nelson BEM (Learn For Life Enterprise, Sheffield)

Usability Testing Result

The research has had a significant outcome on how we approach learning and digital inclusion at IFB Gaming as it exposes elements of the Hidden Middle (proposed by Future Dot Now) and it resonates with the five key skills of the government’s Essential Digital Skills Framework. The research has also impacted research design at the NHS.

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